HOW LONG IS THE SHIPPING TIME?
Due to high demand, please allow the following times for shipping:
- 1-3 weeks for USA
- All other countries: 2-4 weeks
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available and sent once your product is shipped.
CAN I CANCEL MY ORDER?
As our orders are processed upon receiving them it is nearly impossible to cancel an order once it has been dispatched to our warehouse. That being said, we will try our best to accommodate your request. If the item has already shipped, we are unable to cancel your order but please reach out via firstname.lastname@example.org if you have any questions.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. If the address is wrong, we can correct this within 24 hours.
Exchange / Returns FAQs
WHAT IS YOUR RETURN POLICY?
We want you to love your products. That's why we have a 30 day return policy!
If at any point in those first 30 days you decide it's just not for you, return it for a refund or exchange -- no questions asked. Just reach out via email@example.com
WHAT IF MY ORDER ARRIVED DAMAGED?
We're sorry to hear about that. We would love to help you swap out your damaged product for a fresh one. It's pretty simple! Follow the steps below:
1) Take photos of the defect.
2) Send the photos to us with your order number.
Once received, we'll be happy to send out another free of charge.
If we still haven't managed to answer your question please feel free to reach out via firstname.lastname@example.org, and we will reply within 24 hours :)